Privacy Policy

Samaritan Labs LLC ("Samaritan," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we may collect your name, email address, and authentication credentials.
• Profile Information: Information you choose to add to your profile, such as preferences, denominational affiliation, or personal settings.
• Communications: When you contact us for support or feedback, we collect the content of your communications.
• Payment Information: If you make purchases, payment processing is handled by third-party processors. We do not store complete payment card information.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with our Services, including features used, time spent, and navigation patterns.
• Log Data: IP address, browser type, referring/exit pages, and timestamps.
• Location Data: General location based on IP address (we do not collect precise GPS location).

1.3 Voice and Conversation Data

• Voice Input: Audio is processed in real-time to generate responses. Voice data is transmitted to our AI service providers for processing and is not permanently stored on our servers.
• Conversation Content: Text-based conversation history may be stored to provide continuity in your experience and improve our Services.
• Transcriptions: Voice inputs may be transcribed to text for processing purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and respond to your requests and inquiries
• Personalize and improve your experience
• Develop new features, products, and services
• Send administrative information, updates, and security alerts
• Process transactions and send related information
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations and enforce our terms
• Protect the safety and rights of our users and third parties

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, including hosting, data analysis, payment processing, customer service, and AI processing. These service providers have access to your information only to perform these tasks and are obligated to protect it.

3.2 AI Service Providers

To provide our voice companion features, we transmit conversation data to AI service providers (such as OpenAI). These providers process your data according to their respective privacy policies and data processing agreements with us.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset. We will provide notice before your information becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls limiting who can access personal data
• Device attestation for mobile applications
• Secure authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Account Data: Retained while your account is active and for a reasonable period thereafter.
• Conversation Data: Retained to provide continuity in your experience. You may delete your conversation history at any time through the app.
• Voice Data: Processed in real-time and not permanently stored on our servers.
• Analytics Data: Retained in anonymized or aggregated form for service improvement.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of certain data processing activities.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at privacy@heysamaritan.com. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

Our Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Users between 13 and 18 years of age may use the Services with parental or guardian consent. Certain features may be restricted for minor users to ensure a safe experience.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected.
• Right to Delete: You may request deletion of your personal information.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply.

To exercise these rights, contact us at privacy@heysamaritan.com.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations.
• Data Protection Officer: For privacy inquiries, contact privacy@heysamaritan.com.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide additional notice (such as an in-app notification or email). Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: